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RESERVATION AND CANCELLATION POLICIES

 

RESERVATION

The prices and / or rates shown in cancuntoursadventures.com.mx are valid only at the time of their quotation, they may change without prior notice according to the conditions of each provider as long as they have not been reserved, confirmed and paid.

The activities are subject to availability and variations in rates until they are confirmed and paid. An activity is considered confirmed and paid when the total payment has been covered and the documents proving the identity of the cardholder have been sent, if requested. Otherwise the availability and rate or price cannot be guaranteed. Once your activity is confirmed you will receive your confirmation and reference.

In some cases it is necessary to verify the availability of the activity with the provider before confirming the client, these cases may take us a maximum of 24 hours to send the confirmation, it is important to mention that no charge is applied to your card until do not ensure this availability.

At the time of booking on this page, you authorize the use of your credit card number or the means chosen to make your payment, and you expressly confirm that you know and accept our reservation, payment, disclaimer and cancellation policies.

To avoid any setback, you must print the corresponding confirmation and present it at the time of requesting your paid activity (as proof of reservation), some providers will request that this confirmation be previously exchanged for a service ticket. If for any reason you wish to modify or cancel your activity, it is necessary to contact us via email at info@cancuntoursadventures.com.mx as soon as possible, having your confirmation with your reservation number at hand; Any activity change acquired is subject to availability, a rate review and in certain cases a service charge for changes. In case of cancellation, we ask you to read our CANCELLATION POLICIES, we also remind you that the non-refundable services do not accept any type of change or cancellation.
 

PAYMENT

For the payment of your activity, we accept Visa and MasterCard credit / debit cards, American Express credit cards, payments via Paypal. For security and to avoid unauthorized charges, in some cases additional documents may be requested, in order to confirm the identity of the cardholder, such as a charge authorization letter with signature, official photo identification and a copy of the card; If CTA does not receive the required documentation within the established period, the activity will be considered canceled and will be subject to the established cancellation policies. If you do not have a card, you can pay through a transfer or deposit in banks.

The rates published on this page are in different types of currencies, in case of any type of currency other than Mexican pesos, the amount shown is according to the established CTA exchange rate, the amount will be charged in Mexican pesos at the current exchange rate at pay day. Please take into account that the amount that will appear on your payment receipt may vary up to four percent due to the international fluctuation of the exchange rate of bank currencies. CTA is not responsible for changes in bank exchange rates. You acknowledge having been informed of the exchange rate fluctuation and agreeing with the corresponding charge in Mexican pesos.

If you require a tax invoice, you must request it at info@cancuntoursadventures.com.mx the same month in which you made your payment. We inform you that, for tax reasons, the invoices will be prepared after generating the corresponding payment.
 

CANCELLATION

All cancellation requests must be requested in writing to the email info@cancuntoursadventures.com.mx with a copy of your reservation.
Any cancellation will generate an administrative expense for 30% of the total value of the contracted services in addition to the penalty assigned by the corresponding provider (if applicable).
Reservations canceled from 24 hours to 0 before the activity, regardless of the reason for the same, are subject to the no-SHOW charge policies in which no refund will be made.
CTA reserves the right to contract the chosen services on its own, regardless of the ultimate provider of the services, unless it is expressly agreed that these will be invariably provided by a specific provider. In case of modification of the direct provider of the service, it will be provided by another of equivalent quality, if you use the service, it will be understood that you consented to said modification and no claim, compensation or reimbursement will proceed.

REFUND

If, due to force majeure or acts of God, the providers of the contracted services cannot provide the services partially or totally, CTA will only manage on behalf of the user and will be limited to the reimbursement of the amount that proceeds to the exclusion of any other commitment.
CTA reserves the right to modify the order of the services indicated on the page for a better development of the same or for reasons that justify it. When CTA is the one who cancels an activity of any nature for reasons beyond the control of the client, it will be obliged but limited to reimburse all the advances or payments that it has made.
In case of cancellation by the client, the refund applied will be calculated according to the Cancellation policies.
The fact that the client makes the payment for the chosen activity implies their acceptance of the conditions and responsibilities specified on this site.

DISCLAIMER OF RESPONSABILITIES

CTA offers activities and services only as an intermediary between the client and the provider of the tourist services promoted on this page www.cancuntoursadventures.com.mx. CTA works with the best certified providers in its area to provide the best service and quality, however, CTA does not assume any responsibility with clients for acts or omissions on the part of the providers, since it has no control or legal relationship over their operations.
For this reason, the client dismisses CTA from any responsibility for any failure or lack of compliance by the Provider or direct Suppliers of tourist services, including without limitation any failure or compliance by shipping companies and all kinds of vessels, suppliers of water sports, transportation agencies, tour operators, dive instructors, snorkel instructors, golf instructors, swim with dolphins instructors, fishing instructors, providers of adventure sports and extreme sports, water parks, ecological parks, and in general information on any failure or lack of compliance by all those tourist services that are carried out directly by one or more providers and not directly by CTA.
In the event that the provider fails to comply with any of its services, it must be processed directly with the provider that failed to provide its services, unless the failure was caused directly by CTA. CTA assumes no responsibility to you and you release CTA from any liability for acts, omissions or any type of complaint or dissatisfaction arising from the services provided by the direct service providers advertised on this website, by virtue of which CTA has no control any or legal relationship on its personnel, equipment, operation or assets.

Likewise, CTA will not be responsible and you release this site from any responsibility regarding:

1. The veracity of the photographs shown on the website, since they are only representative and do not guarantee that upon arrival everything will be exactly the same as they are appreciated and / or the site describes.

2. The descriptions of the various promoted services may vary constantly and for your better knowledge, but they do not guarantee that everything will be exactly the same when you arrive.

4. Any type of failure on your part to follow the instructions of the reserved activity, but not limited to, departure times, time and date of activity, coupon exchange policies etc.

5. The terms and conditions and / or policies of each direct service provider. CTA will not assume any responsibility and you release this agency from all responsibility, as well as any claim, cost, expense or loss that you may suffer including any personal injury or third parties, accidents or death, damage to personal belongings, loss of fun, anger, disappointment, anguish or frustration, whether mental or physical, provided they are the result of:

Despite the constant updating of the website, there is the remote possibility that the validity of some prices has expired or comes from information erroneously provided by the service providers. In the event that the correct price is less than the quoted amount, CTA will apply the lower amount. In the event that the correct price is higher than the quoted amount, you will be informed of the correct amount or registering the cancellation of the ACTIVITY at your request for not agreeing with the price increase, demarcating CTA and the service provider from any liability or compensation payment for inconveniences caused by said cancellation.

CTA disclaims any responsibility derived from the breach by the user of the regulations, rules or conditions established by each of the contracted service providers.

CTA reserves the right to reject any customer at any time.

 

DECLARATIONS

You declare under protest of telling the truth, appearing by your own and personal right that you are a natural or legal person, of legal age, capable, and with sufficient means or with economic capacity and interest in acquiring the intermediation and reservation services that here are specified, and that for this you use the CTA site that functions solely as an intermediary between you and the direct providers of tourist services.


CTA declares (a) to be a duly incorporated commercial company in accordance with Mexican law. (b) That it is registered with the Tax Authorities with the Federal Taxpayers Registry:. (c) That its corporate purpose consists of the power to: Act as an intermediary for the reservation of spaces in means of transport; serve as an intermediary between tourists and transport service providers of any kind; reserve rooms and other related services for tourists in hotels and lodging establishments and provide tourists with reservation services for tourist attraction sites.


You declare, regardless of your country of origin, that you are of sufficient legal age to use this website and to be bound by these Terms and Conditions, as well as to be responsible for the legal obligations incurred by the use of this site. You understand that you will be financially responsible for all the use you make of this website and those who use it using your information to access it.

CTA

Nuestras Aventuras / Our adventures

Atención al cliente / Customer assistance

Formas de pago / Types of payment

998-251-7453
998-196-61-23

CANCUN TOURS & ADVENTURES

Cancun Tours & Adventures | Cancún, Q. Roo / MEXICO | 77506 

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